Opportunities Unlock When
People, Processes, and Technology Resonate

Resonancy partners with businesses to create purpose-built software solutions that orchestrate operational excellence and unlock transformative growth.

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Our Story

Our Origin

The Value Of Customer Experience

In 1995, MRM Support was founded when customer experience (CX) received little attention from businesses. MRM pioneered solutions to measure customer experience at every touchpoint — a foreign concept at the time. This helped leaders understand what drives customer loyalty, and through close collaboration with company leadership, MRM proved that superior customer experience could transform competitive landscapes and drive significant market gains.

Becoming Tech

Finding The Right Tools

As software solutions became more accessible and powerful, MRM encountered a critical challenge: their clients' systems were often overcomplicated, with limited or incorrect data that hindered accurate insights and meaningful research. To address these limitations, MRM began to build the right tools to solve these problems. What started as custom solutions for customer experience soon expanded into broader business process applications. This evolution led to the creation of MRM Tech, focused on developing bespoke business software that could tackle operational complexity across the entire organization.

Resonating

Amplifying Business Potential

As MRM Tech continued to evolve, it became clear that new potential is unlocked when customers, employees and systems resonate. Working with clients to build tools to remove any friction, MRM focus grew from not only understanding their pain, but also their ambitions. MRM Tech launched the brand Resonancy, reflecting this new focus on creating meaningful connections between businesses and their customers.

Raising The Bar

A New Era of Operational Harmony

Today, Resonancy helps organizations with complex operations achieve operational harmony by creating alignment between experience, efficiency, and innovation. We've learned that industry leaders often stop innovating when caught up in their own complexity. By engineering flexible, purpose-driven software solutions, we empower teams to break through operational barriers and deliver exceptional service. When people, processes, and technology resonate together, magic happens.

From Research Lab to The World

Resonancy has grown from a small research team to a global presence. Our team is located across South Africa, Canada, and Australia, driving operational excellence far and wide.