Privacy Policy

Introduction

MRM Tech (Pty) Ltd. trading as Resonancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://resonancy.io (the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. You may be asked for:

• Name
• Email address
• Company name

You may, however, visit our Site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, with the understanding that it may prevent you from engaging with certain Site an Service related activities.

Non-Personal Data

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include your browser name, type of computer, technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

How We Use Your Information

We may use the information we collect from you for the following purposes:

• To personalize your experience and deliver content most relevant to you
• To improve our website and services
• To process transactions
• To administer promotions, surveys, or other Site features
• To send periodic emails related to your inquiries or other products and services
• For marketing and advertising purposes

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Understand and save user's preferences for future visits
• Compile aggregate data about site traffic and site interactions
• Enhance user experience on our site

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Third-Party Disclosure

We share your personal information with third parties to help us use your personal information as described above. We use:

• Google Analytics to help us understand how our users use the Site
• Facebook Pixel for advertising and marketing measurement
• LinkedIn tools for tracking, marketing, and advertising
• PostHog for analytics and user behavior tracking

We also use various cloud service providers, including AWS, Azure, and Office365, which may store your personal data.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We will maintain your personal information for as long as it is needed for the purposes outlined in this Privacy Policy or until you request its deletion.

EU/EEA Users and GDPR

If you are located in the European Union or European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update or delete the personal information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us at privacy@resonancy.io.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you
• Request deletion of your personal information (subject to certain exceptions)
• Opt-out of the sale of your personal information
• Not face discrimination for exercising these rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section.

Security Measures

We value your trust in providing us your personal information, and we strive to use commercially acceptable means of protecting it. We implement a variety of security measures to maintain the safety of your personal information, including:

• SSL/TLS encryption for our website
• Password protection policies for internal access to user data
• Regular security assessments
• Restricted employee access to personal data on a need-to-know basis

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at privacy@resonancy.io so that we can take necessary actions.

South African Users and POPIA Compliance

As a South African company, we comply with the Protection of Personal Information Act (POPIA). Under POPIA, you have the following rights:

• The right to be notified when your personal information is being collected
• The right to access your personal information
• The right to request correction, destruction, or deletion of your personal information
• The right to object to the processing of your personal information
• The right to submit a complaint to the Information Regulator
• The right not to have your personal information processed for direct marketing purposes

Information Officer

In accordance with POPIA, we have appointed an Information Officer who is responsible for ensuring our compliance with POPIA and addressing any queries related to this Privacy Policy:

Information Officer: Gerrie van Wyk
Email: privacy@resonancy.io

Cross-Border Transfers

We operate data centers in South Africa, the United States, and Ireland, and we may transfer your personal information between these locations. Additionally, we utilize cloud services such as AWS, Azure, and Office365, which may involve the storage and processing of your personal information in various global locations.

When transferring your personal information across borders, we ensure that:

• The recipient country has adequate data protection laws (such as the EU's GDPR in the case of Ireland)
• Appropriate safeguards are in place through standard contractual clauses or binding corporate rules with our service providers
• The transfer is necessary for the performance of a contract between us
• You have provided explicit consent for the transfer

For transfers to the United States, we work with service providers who maintain appropriate data protection certifications and implement additional technical and organizational measures to protect your data.

Our primary data storage remains in South Africa whenever possible, particularly for South African users, in alignment with POPIA's data localization preferences. However, due to the global nature of our services and cloud infrastructure, some cross-border transfers are necessary for our business operations.

We conduct regular risk assessments of our cross-border transfers to ensure continued compliance with POPIA requirements and to implement additional safeguards as necessary.

Direct Marketing

If you have provided consent, we may use your personal information for direct marketing purposes. You have the right to opt-out of receiving direct marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us at privacy@resonancy.io

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: hello@resonancy.io

MRM Tech (Pty) Ltd. trading as Resonancy