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Article - Why Search Is Core To Every Business App
The Integral Role of Search in Modern Business Applications
6 min read
SearchBusiness ApplicationsUser ExperienceAIProductivity
Why Search Is Core To Every Business App

One aspect that consistently surprises me about modern business apps is how often search gets relegated to an afterthought. We live in a world where Google delivers billions of results in milliseconds and our phones help us find anything with a simple swipe. Yet when we build business applications, search frequently becomes a "nice-to-have" feature that gets pushed to the next sprint, or worse, never implemented at all.

This is a fundamental oversight that's costing businesses productivity, user adoption, and competitive advantage.

Search isn't just another feature, it's the gateway between users and their data. Most software solutions force users to memorize complex menu structures or click through multiple layers to find what they need. While this works for simple applications, it breaks down exponentially as information volume grows.

As software engineers, we typically approach this by designing elaborate filter menus and navigation hierarchies. These are excellent for exact matching – when users know precisely what they're looking for and how it's categorized. But users don't think in our carefully constructed taxonomies. They think in problems and immediate needs. When someone needs last quarter's sales report, they don't want to navigate through Reports > Sales > Historical > Q4 2024. They want to type "Q4 sales" and get their answer.

Google perfected this paradigm decades ago with a simple search bar. Users type what they're thinking, and relevant results appear. It's intuitive, familiar, and incredibly powerful for discovery and rapid access. We build on this proven foundation at Resonancy, recognizing that most users already understand how to search; they just need the opportunity to do it from page one.

Consider the transformative impact search brings:

  • Instant Data Access: Users locate exactly what they need in seconds, whether it's a customer record, product specification, or project document
  • Reduced Cognitive Load: No more memorizing where different types of information live within your application
  • Enhanced Decision-Making: The right data at the right time leads to better business outcomes
  • Future Proof Project Context: Every business interaction, decisions and artefacts leave a trail of valuable context. When manage and made accessible, business know-how grows
  • True Scalability: As your data grows, traditional navigation and filtering becomes unwieldy while search becomes more valuable

At Resonancy we implement robust search capabilities from the get-go. Even with the power that Ai agents and LLMs bring, choosing the right tools for the job is critical. We use four different types of search depending on the use case:

  • MongoDB Atlas Search: Perfect for text search across documents, customer records, products, or any content where you need fast, relevant results with minimal setup
  • Aggregated Data Search: Ideal for searching across complex data relationships, metrics, and analytics where you need to find patterns in structured business data
  • AI RAG Pipelines: Best for complex reasoning tasks that require understanding context and generating intelligent responses, like analyzing documents or answering nuanced questions
  • AI Agent Enabled Search: Autonomous systems that can navigate complex queries, make decisions, and retrieve information across multiple sources, including the web, without human intervention
  • Knowledge Graphs: Revolutionary for understanding relationships between data points, connecting customers, projects, team, or concepts to related documents through semantic relationships rather than just text similarity

Each approach has its place, and the magic happens when you match the right search type to your specific problem. For most business applications, a simple search bar powered by the appropriate backend can transform user experience.

Having the right tools in your toolbox changes everything about application design. When search implementation goes from a major architectural decision to a simple implementation task, there's no excuse not to prioritize user experience. You can focus development resources on core business logic instead of elaborate navigation systems.

We're entering an era where business apps can be more intuitive and adaptive, even speak our language. This paradigm shift promises more accessible information, higher user satisfaction, and applications that solve business problems instead of creating new ones.

We need to challenge ourselves to ask: how do we build applications that meet users where they naturally think?

Gerrie van Wyk (MEng)
Gerrie van Wyk (MEng)LinkedIn
Cofounder of Resonancy

As a cofounder, Gerrie architects scalable software solutions at Resonancy. He specializes in streamlining complex business processes, building robust systems that drive efficiency and create new opportunities for innovation.